Managing emotions in the workplace / Neal M. Ashkanasy, Wilfred J. Zerbe, and Charmine E.J. Härtel, editors.
Contributor(s): Ashkanasy, Neal M
| Zerbe, W. J | Härtel, Charmine E. J
Material type: 
TextPublisher: Armonk, N.Y. : M.E. Sharpe, [2002]Copyright date: ©2002Description: xvii, 358 pages : illustrations ; 24 cmContent type: text Media type: unmediated Carrier type: volumeISBN: 0765609371 (alk. paper); 9780765609373 (alk. paper)Subject(s): Work -- Psychological aspects -- Congresses | Emotions -- Social aspects -- CongressesDDC classification: 158.7 Bibliography, Etc. Note: Includes bibliographical references and index.| Item type | Current library | Shelving location | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|
Book
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John Bulow Campbell Library | 1 West | HF5548.8 .M36 2002 (Browse shelf(Opens below)) | 1 | Available | 0182903172597 |
With the exception of 2 chapters, the book is a selection of the best papers from the 2000 conference--Preface.
Includes bibliographical references and index.
Managing emotions in a changing workplace / Neal M. Ashkanasy, Wilfred J. Zerbe, and Charmine E.J. Härtel -- An integrated affective and cognitive model to explain employees' responses to downsizing / Jan M. Paterson and Charmine E.J. Härtel -- Analyzing emotions for a better understanding of organizational change: fear, joy, and anger during a merger / Tina Kiefer -- Myths about emotions during change / Charmine E.J. Härtel and Wilfred J. Zerbe -- The role of emotion and emotion management in destructive and productive conflict in culturally heterogeneous workgroups / Oluremi B. Ayoko and Charmine E.J. Härtel -- A model of emotional and motivational components of interpersonal interactions in organizations / Robert G. Jones and Andrea L. Rittman -- How are moods instigated at work? The influence of relational status on mood / Stéphane Côté and D.S. Moskowitz -- Managing emotion in workplace relationships / Charmine E.J. Härtel and Neal M. Ashkanasy --
Determinants of intuitive decision making in management: the moderating role of affect / Marta Sinclair [et al.] -- Emotional intelligence: the conceptual issue / Aaron Ben-Ze'ev -- Grinning, frowning, and emotionless: agent perceptions of power and their effect on felt and displayed emotions in influence attempts / Donald E. Gibson and Scott J. Schroeder -- Managing emotions in decision making / Neal M. Ashkanasy and Charmine E.J. Härtel -- Obscured variability: the distinction between emotion work and emotional labor / Jamie L. Callahan and Eric E. McCollum -- Emotional work and emotional contagion / Lyndall Strazdins -- A conceptual examination of the causal sequences of emotional labor, emotional dissonance, and emotional exhaustion: the argument for the role of contextual and provider characteristics / Charmine E.J. Härtel, Alice C.F. Hsu, and Maree V. Boyle -- Emotional labor and the design of work / Wilfred J. Zerbe, Charmine E.J. Härtel, and Neal M. Ashkanasy -- What are the management tools that come out of this? / Neal M. Ashkanasy, Charmine E.J. Härtel, and Wilfred J. Zerbe.