Doing the work of reference : practical tips for excelling as a reference librarian / Celia Hales Mabry, editor.
Contributor(s): Hales-Mabry, Celia
Material type: 
TextPublisher: New York : Haworth Information Press, 2001Description: 387 pages ; 22 cmContent type: text Media type: unmediated Carrier type: volumeISBN: 0789013231 (pbk. : acidfree paper); 9780789013231 (pbk. : acid-free paper); 0789013223 (acid-free paper); 9780789013224 (acid-free paper)Uniform titles: Reference librarian. Subject(s): Reference services (Libraries) -- United States | Academic libraries -- Reference services -- United StatesDDC classification: 025.5/2777 LOC classification: Z711 | .D65 2001Bibliography, Etc. Note: Includes bibliographical references and index.| Item type | Current library | Shelving location | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|
Professional
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John Bulow Campbell Library | Professional | Z711 .D65 2001 (Browse shelf(Opens below)) | 1 | Available | 0182903100390 |
Co-published simultaneously as The reference librarian, nos. 72 and 73, 2001.
Includes bibliographical references and index.
Introduction / Celia Hales Mabry -- Reference librarianship: a guide for the 21st century / Charles R. Anderson -- Orientation to reality / Teresa Portilla Omidsalar, Margo Young -- "I got the job! Now what do I do?": a practical guide for new reference librarians / Susan Sykes Berry, Erica W. Reynolds -- Now what? Starting your first professional academic reference position / Angela Locknar, Scott Vine -- Going the extra mile: customer service with a smile / Maggie Leonicio -- Cooperation and competition at the reference desk / Brian Quinn -- On the fly BI: reaching and teaching from the reference desk / Susan E. Beck, Nancy B. Turner -- Thinking about reference service paradigms and metaphors / Frederick R. Reenstjerna -- Taking control: a reference approach to the Internet / Patricia J. M. Rodkewich, JoAnn De Vries -- Humanities reference librarians in the electronic age: strategies for integrating traditional and on-line resources in an academic library / Peggy Keeran -- Readin', writtin' [sic], 'rithmetic: reference desk redux / Mark Y. Herring -- Phyllostachys aurea-- didn't he work with Socrates? Reference work in science libraries by librarians who are not scientists / James Morris-Knower -- "Do you have any information on the Goth lifestyle?" Or how does a reference librarian keep up-to-date? / Elaine Coppola -- The librarian's library: fugitive reference files / Susan Gangl -- Training, supervising, and evaluating student information assistants / Jacqueline Borin -- Integrating informal professional development into the work of reference / Karla J. Block, Julia A. Kelly -- Acquiring subject knowledge to provide quality reference service / Kierstin C. Hill -- Undergraduate perceptions of the reference collection and the reference librarian in an academic library / Sandra Jenkins -- Reference assistance to remote users / Deborah Stanley, Natasha Lyandres -- Faculty: an essential resource for reference librarians / Catherine Cardwell -- Marketing reference resources and services through a university outreach program / John Cruickshank, David G. Nowak -- Selling the library from the reference desk: service points as advertisements / Sarah Reneker Andeen -- The A, B, Z's of bibliographic instruction: using real-life analogies to foster understanding / Naomi R. Sutherland, C. M. Winters -- Wake up that back row! Interactive library instruction without hands-on student computers / Joan E. Conger -- The development of a first-year student library instruction program at Duke University / Tracy L. Hull, Kelley A. Lawton -- The professional development of reference librarians: implications of research, publication, and service / Gary W. White -- "Be all that you can be": developing and marketing professionalism in academic reference librarianship / Sarah Brick Archer -- Service to the profession: definitions, scope, and value / Candace R. Benefiel ... [et al.].