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Total quality service : principles, practices, and implementation / D.H. Stamatis.
By: Stamatis, D. H
Material type: 
TextPublisher: Delray Beach, FL : St. Lucie Press, [1996]Copyright date: ©1996Description: xvi, 318 pages : illustrations ; 24 cmContent type: text Media type: unmediated Carrier type: volumeISBN: 1884015832 (alk. paper); 1884015409Subject(s): Customer services -- Quality controlDDC classification: 658.8/12 LOC classification: HF5415.5 | .S73 1996Bibliography, Etc. Note: Includes bibliographical references (pages 298-306) and index.
Contents:
Quality -- Product versus service -- Communication and management -- Total quality service implementation strategy -- Teams and empowerment -- Conflict resolution -- Customer service and satisfaction -- Benchmarking -- Problem solving and tools used in TQS -- ISO and services.
| Item type | Current library | Shelving location | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|
Book
|
John Bulow Campbell Library | 1 West | HF5415.5 .S73 1996 (Browse shelf(Opens below)) | 1 | Available | 0182902117155 |
Includes bibliographical references (pages 298-306) and index.
Quality -- Product versus service -- Communication and management -- Total quality service implementation strategy -- Teams and empowerment -- Conflict resolution -- Customer service and satisfaction -- Benchmarking -- Problem solving and tools used in TQS -- ISO and services.